• In this practice we take patients complaints very seriously and try to ensure that all of our patients are pleased with their experience of our service.  When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.  The procedure is based on these objectives:


Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled.  We learn from every mistake that we make and we respond to customers concerns in a caring and sensitive way. Our policy is as follows:

Policy Item 1. The person responsible for dealing with any complaint about our service within EndoCare is Beverly Street.

Policy Item 2. If a patient complains on the telephone, by email or at the reception desk, we will listen to their comments and offer to refer him/her to the practice manager immediately.  If the practice manager is not available at the time then the patient will be told when they will be able to talk to the dentist and arrangements will be made for this to happen.  The member of staff will make notes of the complaint and pass them on.  If we cannot arrange this within a reasonable period of time or the complainant does not wish to wait to discuss the matter, arrangements will be made for a partner to deal with it.

Policy Item 3.  If the patient complains in writing the letter will be passed on immediately to the practice manager.

Policy Item 4.  If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist for comment, unless the patient requests that this does not happen.

Policy Item 5.  We will acknowledge the patients complaint in writing and enclose a copy of this policy, normally within 3 working days.  We will then seek to investigate the complaint within 10 working days of receipt and to give an explanation of the circumstances which led to the complaint.  If we are unable to investigate the complaint within 10 working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.

Policy Item 6.  We will confirm the decision about the complaint in writing immediatly after completing our investigation.

Policy Item 7. Proper and comprehensive records are kept of any complaint received.

Policy Item 8. If patients are not satisfied with the result of our procedure then a complaint may be made to the GDC Dental Complaints Service

Policy Item 9. EndoCare will produce an annual report and take actions to improve services.

Endocare Root Canal Specialist London - Embarrassing Bodies

Click on the link above to see what happened when we were invited by Channel 4’s Embarrassing Bodies to treat a patient who was suffering from an extreme case of  teeth grinding.


ENdocare Welcome Video

Click on the link above to watch an overview of what we do and to learn more about EndoCare.


Endocare Blog

Click on the link above to read our blog. We regularly release new articles and posts to allow you to stay up-to-date with all of our latest news.

Other Website Information

Patient Testimonials

I just wanted to take this opportunity to thank you and Mr. Sultan for the excellent patient care I received last week. My reluctance to proceed with the surgical treatment was apparent, but with your advice and reassurance, I am sure that I made the right decision. The procedure, though ...

Read More

Anne
Thank you very much for the wonderful work you did for me. I can smile again!

Read More

Zita Drew
Just to say thanks for the coffees & friendly, supportive chats. You certainly helped to take the edge off a stressful time for us.

Read More

Rod & Sue Witheridge
Just a quick but BIG thank you all for making what was a frightening and miserable procedure into an experience I could hanle. If there had been more people like you all, I would have a much healthier mouth. It was a pleasure meeting you and your kindness is much ...

Read More

Georgia F
Thank you for treating my dental pain, it was a great relief! Thank you also for the care I received while visiting your practice.

Read More

Fraser Gray
Thank you so much for looking after our nanny Noelia! Thank you also for offering her such a generous discount for your excellent treatment. She asked me to pass on her thanks also. With best wishes.

Read More

Quentin McCoach
Thankyou so much for once again saving a difficult tooth!!  Another thankyou is due to you for your gift to my daughter of the recipe book written by your aunt. Noelle returned to Dubai with the book firmly tucked under her arm. She returns in July for the summer and ...

Read More

Sheila Ferris
This is just to thank you for the root-canal treatment which you carried out on my tooth last Tuesday afternoon. All has now settled down and I can chew on the tooth as normal. I think that we both had a tough ninety minutes last Tuesday but for me it ...

Read More

David Thomson

Our Root Canal Treatment Clinic Locations

map1

Harley Street Root Canal Clinic
99 Harley Street
London
W1G 6AQ

Contact this Clinic:
Call us: 0207 224 0999
Email us: CLICK HERE

map2

Richmond Root Canal Clinic
4-6 George Street
Richmond
Surrey TW9 1JY

Contact this Clinic:
Call us: 0208 912 1340
Email us: CLICK HERE

logo-harley-street-gallery
Gallery link to image gallery of Endocare in Richmond
logo-photoshoot-gallery


Endocare root canal specialist London - Contact us

EndoCare - Root Canal Specialist London - Complaints Policy

  • Root Canal Treatment

    You may require root canal treatment if you have pain or swelling associalted with your teeth.

  • Root Canal Re-Treatment

    We can help if you are having problems with teeth previously root canal treated by other dentists.

  • Endodontic Microsurgery

    Using the latest surgical techniques we help save teeth even if root canal treatment is not possible.