• 18 JUL 18

    The administration of holistic dentistry

    It has been recently estimated that as many as 450,000 women between the ages of 68 and 71 did not receive invitations to routine breast cancer screenings due to ‘administrative incompetence’.[i] Worst still, as many as 270 women may have died because of these errors. The issue has been traced back to a computer algorithm error that has affected the health service’s system since 2009. For those women, and their families, who have been affected by this incredible oversight, there is little that can make up for such an egregious mistake, but the Health Secretary has expressed the need for an urgent review to ensure such an avoidable error could not happen again.

    This is, of course, an extreme and tragic example of the kind of administrative oversight that can be all too easily made in a healthcare setting. When dealing with a high volume of patient data, in a busy environment, the potential for mistakes is unavoidable to a certain degree. This does not make it acceptable by any means – and it is our responsibility as healthcare professionals to protect our patients. This applies from the practice owner down to the reception staff – anyone who handles patient data should do everything they can to ensure a high level of service accuracy and care. Ultimately an error can undermine all the good clinical work we perform.

    We talk a lot about holistic dentistry – whereby we consider all aspects of our patients’ health and wellbeing in regards to the treatments we provide them. We draw links from their medical histories to inform our treatment plans, discuss their lifestyle habits to help them avoid preventable dental issues in the future. But as important as the treatment is the monitoring and follow-up ensuring continuous care. If we want to truly practise holistic dentistry, we need to be able to look beyond our patients’ teeth, beyond the confines of the treatment room, to all aspects of the service we provide to ensure the best patient journey.

    This makes it vital for all practice owners to commit time to the running of their practice, the small details and processes that contribute to good practice and then ideally delegate to a great manager!

    With GDPR now in force, there is even more scrutiny on the way patient data is handled, and mistakes can now be financially costly. Similarly, new technologies and practice management software is increasing our dependence on digital solutions – the error that was made in the case of the breast screening oversight was caused by an unnoticed computer error, so it’s clear to see how profound an impact technology can have in the healthcare sector.

    These days, dentistry is so much more than just keeping your patients’ teeth healthy. It is crucial that every aspect of their treatment is precise, safe and effective – even something as small as getting a call back or an appointment reminder. By keeping on top of all this mistakes can be avoided, and we can provide a truly holistic dentistry experience.

    [1] National Health Executive, Breast Screening: 450,000 miss out due to ‘administrative incompetence’ – http://www.nationalhealthexecutive.com/Health-Care-News/breast-screening-error-450000-miss-out-due-to-administrative-incompetence.



Endocare Root Canal Specialist London - Embarrassing Bodies

Click on the link above to see what happened when we were invited by Channel 4’s Embarrassing Bodies to treat a patient who was suffering from an extreme case of  teeth grinding.

ENdocare Welcome Video

Click on the link above to watch an overview of what we do and to learn more about EndoCare.

Weekend Opening

We are now open on Weekends. If you need to see a Root Canal Dentist on Saturday or Sunday then we are now open. For details of our new weekend opening hours please contact us now.

Patient Testimonials

Thank you very much for the wonderful work you did for me. I can smile again!

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Zita Drew
Just to say thanks for the coffees & friendly, supportive chats. You certainly helped to take the edge off a stressful time for us.

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Rod & Sue Witheridge
Thank you so much for looking after our nanny Noelia! Thank you also for offering her such a generous discount for your excellent treatment. She asked me to pass on her thanks also. With best wishes.

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Quentin McCoach
Just a quick but BIG thank you all for making what was a frightening and miserable procedure into an experience I could hanle. If there had been more people like you all, I would have a much healthier mouth. It was a pleasure meeting you and your kindness is much ...

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Georgia F
Thank you for treating my dental pain, it was a great relief! Thank you also for the care I received while visiting your practice.

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Fraser Gray
This is just to thank you for the root-canal treatment which you carried out on my tooth last Tuesday afternoon. All has now settled down and I can chew on the tooth as normal. I think that we both had a tough ninety minutes last Tuesday but for me it ...

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David Thomson
Thankyou so much for once again saving a difficult tooth!!  Another thankyou is due to you for your gift to my daughter of the recipe book written by your aunt. Noelle returned to Dubai with the book firmly tucked under her arm. She returns in July for the summer and ...

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Sheila Ferris
I just wanted to take this opportunity to thank you and Mr. Sultan for the excellent patient care I received last week. My reluctance to proceed with the surgical treatment was apparent, but with your advice and reassurance, I am sure that I made the right decision. The procedure, though ...

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Our Clinic Locations


Harley Street Root Canal Clinic
99 Harley Street

Contact this Clinic:
Call us: 0207 224 0999
Email us: CLICK HERE


Richmond Root Canal Clinic
4-6 George Street
Surrey TW9 1JY

Contact this Clinic:
Call us: 0208 912 1340
Email us: CLICK HERE

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  • Root Canal Treatment

    You may require root canal treatment if you have pain or swelling associalted with your teeth.

  • Root Canal Re-Treatment

    We can help if you are having problems with teeth previously root canal treated by other dentists.

  • Endodontic Microsurgery

    Using the latest surgical techniques we help save teeth even if root canal treatment is not possible.